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Bath and Wells Multi Academy Trust

Complaints

Complaints

The Trust has a complaints policy, which is available on the Trust website HERE.

All schools have a tailored version of the complaints policy on their own website. Please refer to each school website for a copy.

The complaints procedure explains the process for how the Trust manage complaints including flowcharts explaining the process, and details of the various stages of a complaint.

Where possible, please complete and send Annex F – Complaints form which is located at the end of the policy to record your concerns/complaint.

Contact details for all schools can be found HERE.

Who do I report concerns/complaints to?

If your concern/complaint is regarding a school within the Bath and Wells Multi Academy Trust, please phone or e-mail the school directly.

If your concern/complaint is regarding a Headteacher please address your complaint to the Chair of Governors for the school. For the Chair of Governors contact details, please phone/e-mail the school.

If your concern/complaint is about the Trust, or about the central team or anything else, please fill out this form:

Complaints

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Safeguarding complaints

For complaints around safeguarding issues, please contact Ofsted or the relevant local authority - for our schools Somerset, North Somerset or Bath and North East Somerset

Our Locations

34Schools
1260Staff
7469Pupils